GG-1-04 Problems Complaints Customer Care
| File Reference : | GG-1-04 Problems Complaints Customer Care |
| Date File Updated | 04-10-2023 |
| File Format | MS Word |
| No. of files | 1 |
| Category | General Guidance | Tags: ISO 9001, 5.1, 7.4, 8.2, 8.7, 9.1, 10.2, IMS1 3.3, IMS1 5.1, IMS1 5.2 |
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General guidance on problems, complaints and customer care.
Topics covered;
- Problems and Complaints Procedure
- Completing the problems form
- Review of Problems and Complaints (Analysis of problems and Root Cause analysis)
- Dealing with Customer Complaints
- Customer Care
[Information Classification: Business Use]
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